Refund & Return Policy

Refund & Return Policy

Overview

At Feednewsly, customer satisfaction is important to us. Our return policy allows eligible products to be returned within 30 days of the delivery date.

After 30 days from delivery, we may no longer be able to offer a refund or exchange.

To be eligible for a return, the item must be:

  • Unused and unworn
  • In its original condition
  • In the original packaging, when applicable
  • Accompanied by proof of purchase

Please do not send products directly to the manufacturer. Contact us first so we can provide the appropriate return instructions.

Non-Returnable Items

Certain products are not eligible for return or exchange, including:

  • Gift cards
  • Digital or downloadable products
  • Personal care products
  • Customized or personalized products once production has started
  • Wooden products and Suncatchers, unless they arrive defective, damaged, or incorrect
  • Sale or clearance items, unless otherwise required by applicable law

Customized & Personalized Products

Because customized and personalized products are made specifically for each customer, they cannot be returned or exchanged simply because you change your mind, order the wrong option, or no longer want the product.

If a customized product arrives damaged, defective, or incorrectly produced, please contact us with photos of the item and packaging. We will review the issue and work with you on an appropriate solution.

Wooden Products & Suncatchers

Due to their customized nature and delicate materials, our wooden products and Suncatchers are final sale and are not eligible for returns or exchanges.

Before placing your order, please carefully review the product description, design, personalization, size, and other available options.

If your wooden product or Suncatcher arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with clear photos so we can review the issue.

Partial Refunds

In certain circumstances, a partial refund may be considered, including:

  • Items showing signs of use
  • Items returned in an incomplete or altered condition
  • Items damaged due to customer handling
  • Items returned outside the eligible return period

Any partial refund is determined after the returned item has been inspected.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account again.
  2. Contact your credit card or payment provider.
  3. Contact your bank to check whether there is a processing delay.

If you have completed these steps and still cannot locate your refund, please contact us at:

contact@feednewsly.com

Sale Items

Unless otherwise stated, sale, clearance, or promotional items are final sale and are not eligible for refunds or exchanges.

Exchanges

We generally do not offer exchanges for unwanted or incorrectly selected items.

If your product arrives defective, damaged, or incorrect, please contact us at contact@feednewsly.com with your order information and photos of the issue.

After reviewing your request, we may offer a replacement or another appropriate solution.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, an eligible approved return may be issued as store credit where applicable.

If the gift was not marked as a gift at checkout, any approved refund will generally be issued to the original purchaser and original payment method.

Return Shipping

If your return is approved, we will provide the appropriate return instructions.

Unless the product is defective, damaged, or incorrect due to our error, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable.

For returned items, we recommend using a trackable shipping service. Feednewsly cannot guarantee receipt of items that are lost during return shipping.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging, if applicable
  • A brief description of the issue

We will review the information and work with you to determine the best solution.

Need Help?

If you have any questions about our refund, return, or replacement policy, please contact us:

Email: contact@feednewsly.com

We are committed to providing friendly and helpful customer support and will do our best to resolve your issue as quickly as possible.